General Terms and Conditions of Use
These general terms and conditions of use, hereafter (called "T&Cs"), apply to Users of the website accessible via the URL www.parisattitude.com and other associated URLs (hereafter called "Website") managed by the company Paris Attitude.
Date of last update of the T&Cs: 01/07/2017
Lessor: means any natural or legal person who has mandated Paris Attitude to publish his/her Property Offered online and to offer it for rent to Users.
Property Offered: means any furnished property intended for accommodation for which the Lessor has mandated Paris Attitude in order to offer it for rent to the Users of the Website.
Rental Contract: means the agreement establishing rental of the Property belonging to the Lessor by the Lessee, for a determined duration and under the specific terms and conditions set out in this Contract.
Rental Request: means the explicit request sent by a User to Paris Attitude containing personal contact details, possible search criteria and potential Properties Offered that he/she would have selected. The Rental Request is treated by Paris Attitude for the purpose of forming a Rental Contract of the Property Offered which is finally selected.
Lessee Space: A space reserved on the Website for Users who hold a lessee account in which they can manage their profile and follow their bookings.
Owner Space: A space reserved on the Website for Users who hold an owner account in which they can manage the availability calendar for their Property Offered and the Rental Requests and Rental Offers received.
Online Booking Form: A Form allowing the User to send a Rental Request to the Lessor according to the terms and conditions defined hereunder.
Lessee: means any natural or legal person who is seeking to rent a Property Offered or who has signed a contract with the Lessor via Paris Attitude.
Rental Mandate: is the power conferred by the Lessor to Paris Attitude so that they can put the Property Offered for rent on their Website.
Rental Offer: means the offer made to the Lessor by Paris Attitude following a Rental Request from a User who is a potential Lessee. The Lessor accepts or refuses the Rental Request from their Owner Space within a maximum timeframe of 24 (twenty-four) hours counting from the deposit of the Rental Request in the Lessor's Owner Space .
Main Occupant: is any physical person adult or child living in the Property Offered during the term of the Rental Contract and registered in the Rental Contract as such. The Main Occupant may be distinct from the Lessee.
User: means any physical person acting on their own behalf or on behalf of a moral person and who uses the Website with the aim of renting a property, put their property up for rent, or simply in a consultative capacity.
All access to the Website as well as use of any service offered by Paris Attitude implies unconditional acceptance of these General Terms and Conditions of Use.
These conditions are binding for the entire duration of access to the Website and during the use of services by the User.
These conditions form an integral part of the Rental Contract and none of the parties to the contract can waive them even through mutual accord.
Paris Attitude reserves the right to amend the T&Cs if it is deemed necessary. All access to the Website or to use of Services by the User after possible amendment implies acceptance of the new General Terms and Conditions of Use.
The User can, at any time, stop using the services offered on the Website but remains responsible for all prior use.
Any person who uses the service has a period of 14 days to exercise their right of withdrawal as fixed by law.
Registration process for the Lessee and rules relating to his/her account
The Lessee User has the possibility of creating their Lessee Space in two ways:
- In a proactive way: The User can click on the link Create your Lessee Space after having displayed the connection window by clicking on the main menu on Connection > Lessee Space. After filling in all the obligatory fields, the User receives an email inviting him/her to activate his/her account by clicking on the link set up for this purpose.
- In a passive way: Upon sending a Rental Request, if the User is new on the Website, an account on the Lessee Space is automatically created. He/she will then receive an email informing him/her that the space has been created, with an invitation to log onto the site to personalise his/her password.
Registration process for the Lessor and rules relating to his/her account
An account on Owner Space is created automatically for the Lessor whose Property Offered is published for the first time on the Website. If the Lessor wishes to have another Property Offered on the reference list this will be administered via the same account.
Process of online booking by the Lessee
The Lessee who is making a reservation accepts these T&Cs by ticking the corresponding box on the Website parisattitude.com, pays the agency fees online and sends a non-reimbursable deposit, as in the amounts set out on Page 1 of the Website, to the Lessor.
The Lessee, by making a reservation on the Website, forms a Rental Contract between the Lessee and the Lessor according to the following steps:
- The Lessee has the possibility of carrying out a Rental Request online if the button "Reserve online" appears after entering the start date and end date of the rental on the Property Offered page on the Website.
- The Lessee is then directed to the Online Booking Form, on which he/she can verify, in particular, information concerning the Property Offered, details of its rental and on which all information necessary for the formation of the Rental Contract must be entered, in particular: his/her identity (and that of the renting company, if applicable), email address, postal address, telephone number, exact number of occupants, identity of the main occupant and the reason for the stay (for example, from a non-exhaustive list:Tourism – Business - Study/Training course - Parisian in a period of transition – Health – Familial - Case of force majeure – or Other
- After clicking on "Next", the Lessee is directed to the second step allowing him or her to consult the General Terms and Conditions of Use.of the Website, the Rental Contract and the specific conditions thereto attached.
- The Lessee will then take note of the list of supporting evidence/documents which will be required for completing their file. This list is different according to the following cases:
Case 1 The Lessee is the main occupant - Name of Lessee + passport number of the Lessee.
Case 2 The Lessee is not the occupant - Name of Lessee + passport number of the Lessee. Name of main occupant + passport number.
Case 3 Company - Name of the company + Kbis (company identification) + passport number of the signatory. Name of main occupant + passport number.
- To continue and proceed to payment of the booking fees, the Lessee must obligatorily tick the box stating that he/she accepts these conditions.
- After having clicked on the button "Accept and pay", the Lessee is directed to the payment terminal hosted on a secure page of the partner Website PAYBOX. He/she is asked to carry out payment of the booking fees, corresponding to the agency fees and bank charges whose means of calculation are mentioned above. To pay, the Lessee must enter the required payment information and click acceptance on the validation button.
- Once the payment is made and accepted by PAYBOX, the Rental Request is notified to the Lessor by Paris Attitude. The Lessor has a timeframe of twenty-four ( 24) hours, counting from this notification to accept or refuse the request. Any acceptance, refusal, or expiration of the request will be notified to the Lessee in an email sent by Paris Attitude to the email address indicated on the Online Booking Form.
- The bank card used for the Rental Request will not be debited unless the Lessor accepts the Rental Request within the twenty-four (24)-hour timeframe of notification. If the Lessor refuses the request or if this request has expired (passed the twenty-four ( 24) hour timeframe, the Lessee will no longer be bound by his/her request and will thus be free to make another reservation. Their bank card will not be debited. The Rental Contract will be void.
- To accept the request, the Lessor must connect to their Owner Space and click on the button "Accept and validate the rental" after taking note of the rental details and having accepted the General Terms and Conditions of Use.of the Website, the Rental Contract and any special conditions attached thereto, by ticking the appropriate box.
- As soon as the Lessor accepts the Rental Request within the timeframe, the Lessor and the Lessee are committed and the Rental Contract is concluded. To this end, Paris Attitude notifies the two parties by email of the confirmation and reminds them of the relative information regarding rental of the property offered.
- Following this, Paris Attitude sends an email to the Lessee in order to finalise the reservation including: a PDF copy of the concluded Rental Contract, the modes of payment allowing the Lessee to proceed to payment of the rent and the guarantee deposit.
If the necessary supporting evidence for proof of identity are not yet furnished by the Lessee, Paris Attitude will demand them at this time, and reserves the right to suspend the booking in the event of non-reception of these documents.
- Paris Attitude also sends a PDF copy of the concluded Rental Contract to the Lessor .
It is specified that Paris Attitude will, on no account, be held responsible for any failures of the Lessor and/or of the Lessee in their obligations in regards to the Rental Contract. Moreover, the Lessee undertakes to produce the necessary supporting evidence for proof of identity and of solvency if required to do so by Paris Attitude.
Rules regarding User accounts
Access to personal spaces, Lessee Space or Lessor Space, is carried out by means of a personal log-in and password chosen by the User. These identifiers and passwords are personal and strictly confidential. The User is solely responsible for use of his/her account and of access to his/her personal space which will be carried out under his/her log-in and password.
The User undertakes to provide full and exact personal information, so that Paris Attitude does not have to verify the accuracy of the personal data.
This information must be substantiated on the first request of Paris Attitude. The User undertakes to alert Paris Attitude of any possible difficulty regarding access to his/her space or in a general way of any particular difficulty to the following address: firstname.lastname@example.org
In the event of errors committed by the User as regards the email address provided or any other problem regarding the User's account, Paris Attitude reserves the right to block access to the Lessee Space and/or to the Lessor Space until the problem is resolved.
In the event of ID theft, the User will inform Paris Attitude by electronic means to the following address: email@example.com within a twenty-four (24)-hour timeframe following disovery of the ID theft.
The Lessee undertakes not to create or use any other accounts than this one initially created without prior written authorisation from Paris Attitude. In default, any prior account could be cancelled.
Use of the Website
Use of the Website by the Lessee
- Searching for a Property Offered:
The Lessee seeking to rent a furnished property can consult the Website for offers published by Paris Attitude at any time. It has a search engine allowing catalogue results to be filtered and access to be gained to the main information concerning the Properties Offered, in particular: geographic location, price, description of the property with several photos, availability and the opinions left of previous lessees if applicable.
- Selection of properties offered and Rental Request:
The Lessee is able to send a Rental Request with no charge applying to Paris Attitude. He/she may attach a selection of up to five (5) of the Properties Offered. Paris Attitude undertakes to treat this request by verifying the availability of the Properties Offered selected by the Lessee, by searching other similar properties or those corresponding to the search criteria of the Lessee if necessary, and to take all necessary steps for the formation of the Rental Contract. All regulations governing rental are contained in said contract.
- Lessee Space:
The Lessee Space allow the Lessee to facilitate searches and management of furnished rentals. Lessees can manage their profile, i.e. their surname, first name, date of birth, address, email, password for connection, telephone number. These details, once registered, are used for each new Rental Request. It behoves the Lessee to verify these are exact before sending each Rental Request and if necessary, to enter their Space to correct the details. The Lessee can also follow their reservations (address of the property, status of the request).
Use of the Website by the Lessor
- Listing (referencing) a Property Offered:
the Lessor has the option of sending a request for having his/her property listed via a form on the Website. On receipt, Paris Attitude reserves the right to judge if the property presented sufficiently satisfies the policy of internal quality which has been set, based both on objective criteria of equipment, state and geographic location of the property on one hand, and on the other on subjective criteria such as decoration and style. If the property satisfies the preliminary test, a second evaluation takes place during a physical visit from a Paris Attitude representative during the course of which the agent will draw up a detailed inventory of the property and will take photos, thus allowing a property page to be created and published on the Website. To finalise the listing, the Lessor candidate and Paris Attitude sign a contract giving Paris Attitude a mandate to offer the property for rent. All rules governing this contractual relation are contained in said mandate. The mandate is signed by hand between the Lessor and the Paris Attitude agent.
- Classifying of a property in the search results:
classification of a Property Offered in the search results depends in part on the search criteria entered by the Lessor and of the score allocated to this property by Paris Attitude at the time of the search. This score varies from day to day, allowing the most pertinent results possible be brought to the Lessor. It is calculated in particular thanks to the date of the last updating of the calendar of available property, the rate of cancellations of rentals confirmed by the Lessor, and the type of mandate to which he or she is subscribed with Paris Attitude.
- De-listing a property:
Paris Attitude or the Lessor can decide at any time to stop the execution of the mandate they have concluded. Rules regarding termination are specified in said mandate. Consequently, Paris Attitude will cancel the display of the Property Offered in the search results of its Website.
- Owner Space:
The Owner Space allows the Lessor to manage his/her property or properties listed on the Website, his/her Rental Offers and profile: :
. Management of Property Offered: the Lessor can independently manage the updating of the availability of their property. The Lessor can also easily make contact with the agent in charge of his/her property to amend the list of equipment, amend the amount of rent or ask for de-listing of a property
. Management of Rental Offers: the Lessor can accept or refuse a Rental Offer from their own space.
System of Evaluation and Opinions
Evaluation of the Paris Attitude service on external platforms
Lessees and Lessors have the possibility of evaluating the Paris Attitude service via an email which will be sent to them. They are arbitrarily redirected via this email to one of the following two platforms: https://www.trustpilot.com or https://www.google.com. The publication of opinions or posts left on these platforms is governed in accordance with their own rules.
Evaluation of the Paris Attitude service and the Properties Offered on the Website
At the end of each rental, the Lessee is invited by email to fill in a satisfaction questionnaire allowing him/her to:
- Rate the service given by Paris Attitude: this mark is added to the calculation of the general mark published on the Website at the bottom of the page as well as on the page https://www.parisattitude.com/fr/louer-appartement/avis-paris-attitude.aspx. This part of the questionnaire also allows Paris Attitude to publish the Lessor’s opinion regarding its service, if the Lessor has no objection to this.
- Rate the property where he/she has just stayed: this mark is added to the general mark of the Property Offered on the property page on the Website. This part of the questionnaire also allows Paris Attitude to publish the Lessor’s opinion regarding its service, if the lessor is not opposed to this.
Minimal Configuration Required
To access the Website and service, the User must:
- have lawful broadband internet access and pay a subscription to their operator of electronic communications;
- possess functional IT equipment as well as an Internet browser with the necessary configurations for the normal functioning of the service, including:
• Have the latest version of a well-known browser;
• Have activated reception of "cookies";
• Have accepted display of "Pop up" windows.
If the User has recourse to a software like "Pop up Killer", the proper functioning of the Website and of the service cannot be guaranteed.
Warnings and disclaimers
In principle, the Website is accessible 24/7.
Moreover, the User recognises that the Website can, and this is not an exhaustive list:- Be unavailable because of maintenance operations;
- Be modified: developments or improvements can be brought, modes of access can be modified, functionalities can be added or cancelled;
- Cease, definitively or temporarily, completely or partially.
In no event, will these modifications or impossibilities in accessing the Lessee or Lessor Space give rise to any compensation.
Users also state they accept the characteristics and limits of the internet and are aware of the nature of communication networks, in particular, their technical performances and response times for consulting, questioning or transferring data. Users are also aware that data circulating on the internet are not necessarily protected, including against possible diversions. Any potential damage and disruption. inherent in communication networks will constitute a case of force majeure.
Paris Attitude will not be liable, in any event, for any damage, of whatever nature, direct or even indirect, resulting from the use of the Website and service as well as access to the internet, including any damage caused to the Users' computer hardware, or any financial or reputational loss.
Users are informed and accept unreservedly that Paris Attitude can, at any time, and without any prior warning, delete, add or modify any or every part of the functionalities or features of the Website and service.
Users are informed that the Website may contain hyperlinks sending them to other websites. By clicking on these links, the User leaves the Paris Attitude Website. Paris Attitude exercises no control whatsoever on the content published on its websites which are edited and managed by third parties and cannot in any event be held responsible for any consequence resulting from the use of the Website and service of third-parties, including those of partners of Paris Attitude.
For perfect information on the User, it is specified that it has recourse to the technology called "cookies" on the Website.
The User acknowledges that the photographs of the Property are provided solely to give an idea of the Property sought by the User. Paris Attitude shall in no way be held responsible for any damage, of any nature whatsoever, whether direct or indirect, which may result from a difference in the User's perception of the Property between the photographs of the Property accessible on the website and the actual visual perception of the Property specific to each User upon entering the premises.
The User can oppose the recording of "cookies" by configuring his/her software for internet browsing or his/her terminal for this purpose. This configuration may disrupt browsing by the User on the Website and use of the service.
Users are informed of the existence of cookies which they accept without reservation.
What is a cookie ?
A cookie (also known as "tracer"), is a text file that can be saved, depending on your settings, in a dedicated area on the hard disk of your computer, phone or tablet, when you visit an online service using your browsing software. A cookie file enables the issuer to identify the computer, phone or tablet on which it has been saved during, throughout its validity period, i.e., for 13 months.
What are the cookies generated on our site used for ?
List of cookies
You can consult the current list of cookies by clicking here.
Your decisions regarding cookies
- Setting your cookie preferences:
We hereby inform you that any settings changes may affect your browsing on the internet and our website, as well as your conditions for accessing certain services that require the use of a cookie.
You can choose at any time to express and change your wishes regarding cookies, as described below.
- You can set your web browser to accept or reject all cookies. Keep in mind that if you disable all cookies, your username and password will no longer be stored on any websites. So you will need re-enter them each time you visit certain sites that require a login password.
- For each cookie, you are free to accept or reject saving it on your computer, phone or tablet, and delete your cookies at regular intervals if you so desire.
Click here to change your cookie preferences
To configure your browser :
If you use Firefox :
- Open Firefox
- Hit the "Alt" key
- On the menu at the top of the page, click on "Tools" then "Options"
- Select the "Privacy" tab
- On the right side of the "History" dropdown menu, click "Use custom settings for history"
- A bit lower, uncheck "Accept cookies from sites"
- Save your preferences by clicking "OK"
If you use Internet Explorer :
- Open Internet Explorer
- On the "Tools" menu, select "Internet Options"
- Click on the "Privacy" tab
- Click on "Advanced," and uncheck "Accept"
- Save your preferences by clicking "OK"
If you use Google Chrome :
- Open Google Chrome
- Click the Tools icon on the menu bar
- Select "Settings"
- Click the "Privacy" section, then click "Content settings"
- On the dropdown menu, select "Block cookies"
If you use Safari :
- Open Safari
- On the top menu bar, click "Safari," then "Preferences"
- Select the "Security" icon
- Next to "Accept Cookies," click "Never"
- If you want to see the cookies already stored on your computer, phone or tablet, click "Show Cookies"
- Cookies exempt from consent
In accordance with the applicable regulations and recommendations of the CNIL (Commission de l'Informatique et des Libertés), some cookies are exempt from the prior collection of your consent as they are strictly necessary for the operation of the Website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identification cookies, authentication cookies, load balancing session cookies and cookies for personalizing your interface.
- Tracking your navigation with the "Matomo" tool
Paris Attitude concedes to the User the right to use the service offered via the Website on a non-exclusive basis, for his/her own uses, throughout the world, during the entire time of being a User in the sense of these T&Cs.
The content present on the Website or accessible by its intermediary are the property of Paris Attitude and, as the case may be, of its partners.
The User undertakes in particular not to reproduce, modify, adapt, transform, publish, issue, post, transmit or distribute, by any means whatsoever, without prior and written authorisation from Paris Attitude, the content present on the Website or accessible by intermediary of the Website, such as logos, texts, sounds, graphics or images, databases.
Any exploitation not expressly authorised of the Website content or accessible by the intermediary of the Website results is infringing the intellectual property rights of Paris Attitude or of its partners and constitutes an infringement. The User is thus informed that any exploitation not expressly authorised may result in incurring civil or criminal liability. Paris Attitude reserves the right to engage in legal proceedings against any User who would not have respected this prohibition.
Data protection and treatment of personal data
Tax obligations for the Lessor
The Lessor must comply with the legislation in force in terms of taxes for declaring any income derived from rentals of his Property Offered.
These T&Cs are governed by French law.
The User is informed of the possibility of recourse, in the event of dispute, to a conventional mediation procedure or to any alternative process for resolving the dispute. If the parties cannot succeed in finding an amicable agreement, litigation may be brought before the competent court.